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Refund Policy

IMPORTANT: Before signing this contract, you should carefully review your original timeshare purchase contract and other project documents to determine whether the developer has reserved a right of first refusal or other option to purchase your timeshare interest or to determine whether there are any restrictions or special conditions applicable to the resale or rental of your timeshare interest.

You have an unwaivable right to cancel the contract for any reason within 10 days after the date you sign this contract.

If you decide to cancel this contract, you must notify Universal Resort Exchange in writing of your intent to cancel. Your notice of cancellation shall be effective upon the date sent and shall be sent to 6 Mall Court, Suite 1 Savannah, GA 31406 or to customerservice@urexchangeonline.com.

Your refund will be made within 20 days after receipt of notice of cancellation or within 5 days after receipt of funds from your cleared check, whichever is later.

Upon refund request to our customer service department, and approval, client will be refunded. We will begin the refund process within 72 hours of approving the refund and you will receive your refund within 20 days of such request.

Our Customer Service Department is available: Monday-Friday 11am to 5pm (Eastern)
Our contact information:
Email: customerservice@urexchangeonline.com
Toll-free: 1-855-420-8293
Fax: 1-855-492-9922
Universal Resort Exchange
6 Mall Court Suite 1
Savannah, GA 31406

PLEASE BE ADVISED that refund requests will not be processed if left on a voicemail. Please be sure to personally speak with a customer service representative to ensure the proper and timely processing of refund requests.

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